Shipping Information:

Shipping Information and tips:

Keeping your gifts and chocolates safe during transit is our top priority.

Our chocolates are custom-made daily and may not always be in available. Please allow a few days for us to complete your order.

To ensure a successful delivery of your order, please double check the address before submitting your order. We cannot be held responsible for orders returned or undeliverable due to an incorrect address. If no one will be home to accept the delivery, consider sending the order to a business address to ensure it is not left outside a residence.

Please note due to Covid-19, shipping delays are out of our control and delays are expected for all carriers and we cannot guarantee delivery dates.

 Warm weather shipping: our shipping rates include an insulated shipping container and ice packs where required for shipping perishable chocolates.

 New England Region:  Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont

  1. UPS Ground: 1-3 business days from ship date: $8.99
  2. UPS Express Saver: 1-2 business days from ship date: $14.99
  3. Free Shipping on orders over $85 per single shipping address to the New England Areas and New York City areas only - if the order is placed from the website.

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 Mid-Atlantic Region: Kentucky, North Carolina, South Carolina, Virginia, West Virginia, Ohio, Michigan, Georgia, Delaware, Maryland, New Jersey, Pennsylvania, Indiana, Illinois, Washington, D.C., Tennessee 

  1. UPS 2nd Day Air: 1-2 business days from ship date: $14.99

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Upper USA Region: Colorado, Idaho, Kansas, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Oklahoma, Oregon, South Dakota, Utah, Washington, Wyoming

       1. UPS 2nd Day Air: $22.95

Southern Region:  Alabama, Arizona, Arkansas, California, Florida, Louisiana, Mississippi, Nevada, New Mexico, Texas

  1. UPS 2nd Day Air: 1-2 business days from ship date: $22.95
  2. UPS Calculated Rates: Determined by UPS per shipping address
    1. UPS Next Day Air
    2. UPS Next Day Air Saver

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 Post Office Boxes: We do not ship to P.O. Boxes. 

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Efficient Shipping to Your Doorstep for Fresh Chocolate Delights.

A UPS map indicates the number of days to ship from our Creamery. Ground shipments to CT, MA, NH, Eastern New York, Maine, Rhode Island and VT will arrive within 1-2 days of leaving us. However, warm weather places will require expedited shipping, next day or 2nd day air via UPS.

 

1. Selecting a shipping date:

Because of the perishable nature of our fresh chocolates, we use UPS ground or 2 day air shipping methods. In warmer weather situations we ship in insulated boxes with ice packs. 

2. Days we ship:

We ship on Tuesdays, Wednesdays and Thursdays, so that your package does not spend the weekend at a holding facility. If you place your order on Friday, we shall ship your order the following Tuesday. Also, please note we do not ship on Saturdays or Sundays.

3. Busy Holiday Seasons:

Christmas/Hanukkah, Easter, Thanksgiving, Valentine's Day, and Mother's Day are a busy time for a chocolatier, so please allow more time for shipping. (Allowing more time for delivery gives you other delivery options, too - ship earlier and save on overnight delivery fees)

4. Make sure to double-check the address for proper verification:

Note, when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.

5. Warm Temperature Conditions: 

We are committed to delivering fresh delicious chocolates for you in great condition, and include ice-packs and insulated boxes (without charge) when shipping to warm climates.

However, we suggest you select an Express delivery option if the temperature at your destination is more than 70 degrees F., please make every effort to notify the recipient that a package will be arriving. We cannot be responsible for items left unattended or not sent express in warm weather.

6. Order Tracking:

As soon as your order is fulfilled and a shipping label is created, you will receive shipping and tracking details via email. You will then be able to track your package at anytime.

7. Our Refund Policy: 

Happily standing behind our scrumptious artisanal chocolates!

Here at Thorncrest Farm and Milk House Chocolates we are passionate about making the best chocolates on earth and providing the best service for our customers. Therefore, if you are not absolutely satisfied with your order simply return your order and receipt within 5 days of purchase. We will resolve the issue, replace the order or send you a refund, whichever you prefer. You may reach us via email at tcfarmllc@optimum.net or by phone at 860-309-2545.

Thank you.

The Thorn Family

Thorncrest Farm & Milk House Chocolates