Shipping Information and Options...
Please note due to Covid-19, shipping delays are out of our control and delays are expected for all carriers and we cannot guarantee delivery dates.
Our shipping rates include an insulated shipping container and ice packs where required for shipping perishable chocolates.
New England Region: Connecticut, Delaware, Washington DC, Georgia, Illinois, Indiana, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Maryland
- *Flat Rate - Arrival date: 1-4 business days from ship date: $6.99
- *Express Saver - Arrival date: 1-2 business days from ship date: $12.99
- Pick-up at Creamery, ONLY if you are picking up your order at the shop: Free
- Free Shipping on orders over $75 per single shipping address to the New England Areas only - only if the order is placed from the website.
Mid-Atlantic Region: Kentucky, North Carolina, South Carolina, Virginia, West Virginia
- * Flat Rate - Arrival date: 1-4 business days from ship date: $10.99
- * Express Saver - Arrival date: 1-2 business days from ship date: $14.99
- Free Shipping on orders over $75 per single shipping address: Free (only if the order is placed from the website)
Upper USA Region: Alaska, Colorado, Idaho, Kansas, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Washington, Wyoming
1. Flat Rate: $9.99
2. Express: $15.95
The Continental US: Alabama, Arizona, Arkansas, California, Florida, Louisiana, Mississippi, Nevada, New Mexico, Texas
- * Express Saver - Arrival date: 1-2 business days from ship date: $22.95
- UPS Calculated Rates: Determined by UPS per shipping address
- UPS Next Day Air
- UPS Next Day Air Early
- UPS Next Day Air Saver
Shipping Information and tips:
Your gifts and chocolates arriving safe and sound is a priority for us.
Please remember our chocolates are handmade to order and may not always be in stock, so please allow a few days for your order to be completed.
We would like you or the recipient to receive their chocolates, so please double check the address before submitting your order. We cannot be held responsible for orders returned or undeliverable due to an incorrect address. Also, if no one will be at home to accept the delivery, we recommend sending the order to a business address that way they won't be left outside of a residence.
Note: We do not ship to P.O. Boxes.
Below is a map to indicate the number of days to ship from our Creamery. Ground shipments to CT, MA, NH, Eastern New York, Northern NJ, Maine, Rhode Island and VT will arrive within one day of leaving us. However, warm weather places will require expedited shipping, next day or 2nd day via UPS.
1. Selecting a shipping date -
Because of the perishable nature of chocolates, we use 1 or 2 day shipping methods and in warmer weather we ship in insulated boxes with ice cold packs.2. Days we ship -
We prefer to ship on Tuesdays, Wednesdays and Thursdays, so that your package does not spend the weekend at a holding facility. But if you order them on Friday, please use next day Saturday delivery service - please note a Saturday delivery surcharge applies. Also, we do not ship on Saturdays or Sundays.
3. Busy Holiday Seasons -
Christmas/Hanukkah, Easter, Thanksgiving, Valentine's Day, and Mother's Day are a busy time for a chocolatier, so please allow more time for shipping. (Allowing more time for delivery gives you other delivery options, too - ship earlier and save on overnight delivery fees)
4. Please Check for the Proper Address Verification -
Note, when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.
5. Warm Temperature Conditions -
We are committed to delivering fresh delicious chocolates for you in great condition, and include ice-packs and insulated boxes (without charge) when shipping to warm climates.
However, we suggest you select an Express delivery option if the temperature at your destination is more than 70 degrees F. Please make every effort to notify the recipient that a package will be arriving. We cannot be responsible for items left unattended or not sent express in warm weather.
6. Order Tracking -
As soon as your order is fulfilled and shipped, you will receive tracking details. You will then be able to track your package by going to the carrier's website.
7. Refund Policy -
Happily standing behind our scrumptious artisanal chocolates!
Here at Thorncrest Farm and Milk House Chocolates we are passionate about making the best chocolates on earth and providing the best service for our customers. Therefore, if you are not absolutely satisfied with your order simply return your order and receipt within 10 days of purchase. We will resolve the issue, replace the order or send you a refund, whichever you prefer. You may reach us via email at email@example.com or by phone at 860-309-2545.