Frequently Asked Questions:
We're here to assist in anyway possible, so please browse the questions below, however, if you have additional questions you may reach out to us at anytime by calling 860-309-2545.
A. Placing an Order:
1. How do I place an order online for shipping?
Select your choice or items from our website. If your choice is a gift, click the "Is this a gift?" option. Add a gift message here and the "To" and "From" information. Then add the selected item to your cart. In the cart you may add additional instructions for your order in the text box below your item. Then proceed to the shipping information.
2. How do I place an order for curbside pick up?
Select your choice or items from our website. If your choice is a gift, click the "Is this a gift?" option. Add a gift message here and the "To" and "From" information. Then add the selected item to your cart. In the cart you may add additional instructions for your order in the text box below your item. Proceed to the shipping/pick up page and click the "Pick Up" option. Your will then receive a notification via email when your order is ready for pick up, your order is ready typically within 24 hours. Once you arrive at the shop for pick up we'll bring your order outside to you. Please let us know if you wish to have your order brought to your vehicle.
3. CAN I CHOOSE THE CHOCOLATE FLAVORS FOR MY ASSORTMENT?
Yes, absolutely. Please type your chocolate flavor selection in the "Additional Instructions for your order" located on the cart page directly below your chosen selection. Please visit our "Today's Menu" to see the chocolate menu for the day.
4. Can I place my order by phone?
Absolutely! Please call 860-309-2545 to place your order by phone for pick up or shipping.
5. Is the chocolate shop open? And, what are the hours?
Yes, the chocolate shop is open. However, due to the current Covid- 19 conditions, we have built a special "outside" chocolate display barn for your safety. This is where you may view our chocolates, caramels, and chocolate bar collections and make your selection, place your order and we'll bring your order to you. Or if you have already placed an order on our website for pick, you may pick up you order here.
The hours are 10:00 am - 5:00 pm Monday thru Saturday and 10:00 am - 4:00 pm on Sundays ( PLEASE NOTE: THE COW STABLE HOURS ARE DIFFERENT THAN THE CHOCOLATE SHOP HOURS). Please visit the hours page for details on holiday closings, chocolate shop hours, and stable hours please click here.
NOTE: Closing at 3:00 on Christmas Eve, Closed Christmas Day and December 26th.
Do you have additional questions for us? If so, please fill out the form below, and we'll get back to you as soon as we can. Thank you!